not be possible to establish a claim of discrimination based on the adverse effects of a facially
neutral benefit scheme. Section 15(1) expressly states, after all, that "[e]very individual is equal
before and under the law and has the right to the equal protection and equal benefit of the law
without discrimination . . ." (emphasis added). The provision makes no distinction between laws
that impose unequal burdens and those that deny equal benefits. If we accept the concept of
adverse effect discrimination, it seems inevitable, at least at the s. 15(1) stage of analysis, that
the government will be required to take special measures to ensure that disadvantaged groups
are able to benefit equally from government services. As I will develop below, if there are policy
reasons in favour of limiting the government's responsibility to ameliorate disadvantage in the
provision of benefits and services, those policies are more appropriately considered in
determining whether any violation of s. 15(1) is saved by s. 1 of the Charter.
78 The principle that discrimination can accrue from a failure to take positive steps to ensure
that disadvantaged groups benefit equally from services offered to the general public is widely
accepted in the human rights field. In Re Saskatchewan Human Rights Commission and
Canadian Odeon Theatres Ltd. (1985), 18 D.L.R. (4th) 93 (Sask. C.A.), leave to appeal refused,
[1985] 1 S.C.R. vi, the court found that the failure of a theatre to provide a disabled person a
choice of place from which to view a film comparable to that offered to the general public was
discriminatory. Similarly, in Howard v. University of British Columbia (1993), 18 C.H.R.R. D/353, it
was held that the university was obligated to provide a deaf student with a sign language
interpreter for his classes. "[W]ithout interpreters", the Human Rights Council held, at p. D/358,
"the complainant did not have meaningful access to the service". And in Centre de la
communauté sourde du Montréal métropolitain inc. v. Régie du logement, [1996] R.J.Q. 1776, the
Quebec Tribunal des droits de la personne determined that a rent review tribunal must
accommodate a deaf litigant by providing sign language interpretation. Moreover, the principle
underlying all of these cases was affirmed in Haig, supra, where a majority of this Court wrote, at
p. 1041, that "a government may be required to take positive steps to ensure the equality of
people or groups who come within the scope of s. 15".
79 It is also a cornerstone of human rights jurisprudence, of course, that the duty to take
positive action to ensure that members of disadvantaged groups benefit equally from services
offered to the general public is subject to the principle of reasonable accommodation. The
obligation to make reasonable accommodation for those adversely affected by a facially neutral
policy or rule extends only to the point of "undue hardship"; see Simpsons-Sears, supra, and
Central Alberta Dairy Pool, supra. In my view, in s. 15(1) cases this principle is best addressed as
a component of the s. 1 analysis. Reasonable accommodation, in this context, is generally
equivalent to the concept of "reasonable limits". It should not be employed to restrict the ambit of
s. 15(1).
80 In my view, therefore, the failure of the Medical Services Commission and hospitals to
provide sign language interpretation where it is necessary for effective communication constitutes
a prima facie violation of the s. 15(1) rights of deaf persons. This failure denies them the equal
benefit of the law and discriminates against them in comparison with hearing persons.
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